Judy is an innovative Customer Experience leader passionate about process improvement, driving change, and designing connected omnichannel experiences. She has served in various CX leadership roles, including supporting both B2B and B2C programs, where she delivered quantifiable results that were industry-recognized for their innovation. Judy serves as VP, Industry Executive Advisor at Medallia, focusing on financial services and consulting. She empowers global brands to deepen and grow their CX programs, shares best practices, and provides thought leadership.
