Leading the modernization of Canada Life operations as we deliver industry leading customer service and value creation for our business in Canada.
Specialties: Leadership, Insurance and Wealth Sales, Insurance and Wealth Operations, Business Strategy, Coaching, Mentorship, Employee Benefits, Group Life and Health, Group Retirement, Health and Wellness, and Incentive Based Compensation programs
Day 1: Oct 1, 2024
Day 2: Oct 2, 2024
10:00 am
EXCLUSIVE CX SESSION: TRANSFORMING OPERATIONS INTO A STRATEGIC ASSET
Modernizing Operations to Become an Industry-Leading Customer Experience
Centralize your operations across all product lines and leverage new investments in operations technology to deliver superior customer experiences and value. Establish a strong competitive advantage in the Canadian marketplace. Develop a blueprint to:
- Leverage new investments to transform the “back office” into a strategic asset that drives customer value.
- Navigate the challenges and opportunities involved in large-scale operational transformation and the role of leadership in driving this change.
- Enhance operational efficiency, scalability, and customer experience through modern tools and technologies.
Achieve a focused customer experience strategy across diverse product lines by aligning operations with customer-centric goals.
