Leader with extensive experience in Digital (Marketing, Product Management, Payments), Analytics/Data Science and Credit Risk management.
Experience driving digital strategies & investments, and creating a data driven & experimentation first culture for Amex across US & International markets, and across Consumers & Business customers. Lead a global team of 200+ Data Scientists, Statisticians, Experimenters, Analysts, & Data experts.
Digital Marketing & Products: (1) Driving effective Digital Marketing & Go-to-market strategies – Search, Social, Ad-Tech, Media (2) Improve Digital Products & experiences – Customer Acquisition, Onboarding, Servicing, Engagement, Revenue. (3) Payments experiences – Wallets, Safekey, etc.
Product management: Digital onboarding & experiences for Digital Acquisitions. Led product owners, analysts & designers in in creating outstanding Onboarding journeys & products.
Credit Risk Management: Chief Credit Officer for Japan & Chief Risk Officer for India for AMEX. Delivered profitable, high-growth card/loan portfolios with best-in-class risk controls. Managed risk functions like Lending Underwriting, Credit management & helped in efficient Credit Operations.
Day 1: Oct 1, 2024
9:00 am
ICE BREAKER EXCLUSIVE: DATA-DRIVEN INNOVATION
Build a Culture of Experimentation and Success for Business Growth
Leverage data and experimentation to drive business growth and deliver exceptional customer experiences across its vast range of services. Take away specific solutions to:
- Understand how a large-scale team of data experts collaborates to deliver actionable insights across diverse business units.
- Explore the role of data science and experimentation in shaping digital marketing strategies, product management, and customer engagement efforts.
- Optimize revenue and improve customer engagement in Cards, Loans, and Banking.
Advance cost-effectiveness with innovation in the digital era to optimize business performance and drive long-term growth.
Day 2: Oct 2, 2024
