08 Apr 2025
29min 36sec
Join Sue McDonald and Sandeep Choudhury as they dive deep into the evolving world of financial services, exploring how technology, data, and human connection intersect to create exceptional customer experiences. Key highlights include defining “phygital”, how branches are thriving in …...
08 Apr 2025
In the rapidly evolving world of financial services, customer experience is no longer just a buzzword—it’s the critical differentiator that separates innovative institutions from obsolete ones. Drawing insights from industry veterans Sue McDonald and Sandip Choudhury, here are eight breakthrough …...
14 May 2021
Digital transformation is a long process. No matter where you are in the journey, there’s still work to be done to meet ever-changing customer expectations in the financial services industry....
28 Jan 2020
Adapt or perish – it’s the mantra for nearly every industry in the digital age, but more pronounced in financial services, an industry often identified as technology laggards. Digital disruption is in full swing in the industry, particularly as its …...
27 Jan 2020
From The Canadian Business Journal, August 2016 By John Bardawill, Managing Director, TMG International Inc. Avoid six common mistakes, move out of marketing’s planning zone, and get to execution. Fill out the information below to download the file:
27 Jan 2020
FLX Table is one of the Finger Lakes region’s premier dining experiences. It does not just offer great food, it offers a memorable experience that is literally unforgettable. Fill out the information below to download the file:
27 Jan 2020
In 2018, TMG and Phase 5 conducted a study on the state of Customer Experience (CX) in Canada. We discovered that currently CX is stuck in the “somewhat” land – from consumers’ and organizations’ perspective. Organizations are somewhat aligned on …...
13 Jan 2020
LEARN A LITTLE MORE ABOUT YOUR POTENTIAL LEADS. With large opportunities to generate profitable leads, the value of sponsoring the Customer Experience Strategies Summit is at an all-time high. We gathered insights from our audience to learn about their challenges and needs …...
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