Join Sue McDonald and Sandeep Choudhury as they dive deep into the evolving world of financial services, exploring how technology, data, and human connection intersect to create exceptional customer experiences. Key highlights include defining “phygital”, how branches are thriving in a digital age, customer-centric strategies and more!
Learn about:
-Hybrid Customer Experience
– Employee-Centered Service
– Strategic Data Utilization
– AI as an Enabler
Want more? Join us at the Customer Experience Strategies Summit
Join us May 28-29, 2025 in Toronto, ON 👉 https://strategyinstitute.swoogo.com/customerexperiencecanada2025
Sandeep Choudhury
RBC
28 Jan 2020
Adapt or perish – it’s the mantra for nearly every industry in the digital age, but more pronounced in financial services, an industry often identified as technology laggards. Digital disruption is in full swing in the industry, particularly as its …...
27 Jan 2020
From The Canadian Business Journal, August 2016 By John Bardawill, Managing Director, TMG International Inc. Avoid six common mistakes, move out of marketing’s planning zone, and get to execution. Fill out the information below to download the file:
