AGENDA
Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)…
7:45 am
7:45 am
NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS
8:45 am
8:45 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
FIRESIDE KEYNOTE
Transforming the Global Client Experience Target Model.
9:30 am
9:30 am
INDUSTRY EXPERT:
Revolutionizing Customer Support in Financial Services through Visual and Digital Engagement
10:00 am
10:00 am
EXCLUSIVE CX SESSION: BRAND POWER
Deliver a Premium Value to Your Customers Through an Effective Communication Strategy
10:30 am
10:30 am
ROUNDTABLES DISCOVER THOUGHT-PROVOKING IDEAS
11:00 am
11:00 am
EXHIBITOR LOUNGE:VISIT BOOTHS & SOURCE EXPERTISE
11:30 am
11:30 am
CASE STUDY: SONIC BRANDING IN THE FINANCIAL SERVICES WORLD
How To Build Engagement And Preference Across Communications And Brand Experiences Through Sound
12:00 pm
12:00 pm
PANEL: HUMAN-DRIVEN VS DIGITAL EXPERIENCES
How B2B vs B2C Align and Diverge in Experience Expectations
12:30 pm
12:30 pm
NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
1:30 pm
1:30 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
2:00 pm
2:00 pm
INDUSRTY EXPERT
Improve Customer Experience by Blending First and Third-Party Data
2:30 pm
2:30 pm
FIRESIDE: REGULATORY PERSPECTIVE
Embracing Regulatory Change to Deliver Differentiated Experiences
3:00 pm
3:00 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT INDUSTRY EXPERTS
3:30 pm
3:30 pm
SECRET SAUCE FIRESIDE: TX IN FINANCIAL SERVICES
Why it is Imperative to Deliver the Total Experience in Financial Services
4:00 pm
4:00 pm
CLOSING FIRESIDE: CUSTOMER JOURNEY AND ITS NUANCES
Blending Customer Journey with Customer Specifics
4:30 pm
4:30 pm
FIRESIDE CHAT: EMPOWERING CUSTOMER CENTRICITY
Harnessing CX Tools to Transform Organizational Culture
5:00 pm
5:00 pm
CONFERENCE UNPANEL: AI INVASION OR ENHANCED HUMANITY?
5:30 pm
5:30 pm