AGENDA

NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS

OPENING COMMENTS FROM YOUR HOST

FIRESIDE KEYNOTE

Transforming the Global Client Experience Target Model.

INDUSTRY EXPERT:

Revolutionizing Customer Support in Financial Services through Visual and Digital Engagement

EXCLUSIVE CX SESSION: BRAND POWER

Deliver a Premium Value to Your Customers Through an Effective Communication Strategy

ROUNDTABLES DISCOVER THOUGHT-PROVOKING IDEAS

EXHIBITOR LOUNGE:
VISIT BOOTHS & SOURCE EXPERTISE

CASE STUDY: SONIC BRANDING IN THE FINANCIAL SERVICES WORLD

How To Build Engagement And Preference Across Communications And Brand Experiences Through Sound

PANEL: HUMAN-DRIVEN VS DIGITAL EXPERIENCES

How B2B vs B2C Align and Diverge in Experience Expectations

NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS

EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES

INDUSRTY EXPERT

Improve Customer Experience by Blending First and Third-Party Data

FIRESIDE: REGULATORY PERSPECTIVE

Embracing Regulatory Change to Deliver Differentiated Experiences

EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT INDUSTRY EXPERTS

SECRET SAUCE FIRESIDE: TX IN FINANCIAL SERVICES

Why it is Imperative to Deliver the Total Experience in Financial Services

CLOSING FIRESIDE: CUSTOMER JOURNEY AND ITS NUANCES

Blending Customer Journey with Customer Specifics

FIRESIDE CHAT: EMPOWERING CUSTOMER CENTRICITY

Harnessing CX Tools to Transform Organizational Culture

CONFERENCE UNPANEL: AI INVASION OR ENHANCED HUMANITY?

CONFERENCE CONCLUDES