AGENDA
Please note that all times listed are EST (Eastern Standard Time; -4:00 UTC)…
7:30 am
7:30 am
NETWORKING BREAKFAST:BUILD COMMUNITY CONTACTs
8:40 am
8:40 am
OPENING COMMENTS FROM YOUR HOST
9:00 am
9:00 am
ICE BREAKER PANEL: CUSTOMER JOURNEY OPTIMIZATION
How to Successfully Utilize Cutting-Edge Technology and Intelligence for CX Solutions
9:30 am
9:30 am
TECH KEYNOTE PANEL: WHY CX IS CRITICAL IN A DIGITAL-FIRST FIN SERV LANDSCAPE
How to Meet Expectations of Ever-Changing Customer Demands
10:00 am
10:00 am
INDUSTRY EXPERT: CUSTOMER INTELLIGENCE
Transform your Data Strategy to Drive Results Across the Customers’ Journeys
10:30 am
10:30 am
SPEED NETWORKING! MAKE MEANINGFUL CONNECTIONS
10:45 am
10:45 am
EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE
11:15 am
11:15 am
INDUSTRY EXPERT: ARTISANS VS LABORERS
The Future of Customer Experience in Financial Services
11:45 am
11:45 am
INDUSTRY EXPERT: CUSTOMER DIGITAL DATA & CUSTOMER EXPERIENCE
How Online Data and Customer Experience are Indisputably Linked
12:15 pm
12:15 pm
INDUSTRY EXPERT: DEVELOPING HUMAN-CENTRIC MOBILE EXPERIENCES
Lessons from Leading Banking Apps
12:45 pm
12:45 pm
NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS
1:30 pm
1:30 pm
EXHIBITOR LOUNGE: VISIT BOOTHS & WIN PRIZES
1:45 pm
1:45 pm
TRACK 1: STRATEGIC CXSPOTLIGHT: ROADMAP FOR GEN AI IMPLEMENTATION
Align Your GenAI Initiatives with Your Strategic Business Objective
1:45 pm
1:45 pm
TRACK 2: BUSINESS TACTICAL CXSPOTLIGHT: EMPLOY STRATEGIES TO INCREASE MARKET SHARE
How to Build Customer Equity and Increase Market Share
2:15 pm
2:15 pm
TRACK 1: STRATEGIC CXPANEL: INVESTMENT MANAGEMENT AS FUDICIARY TO CLIENTS
Post-Pandemic Lessons: How the Investment Industry Has Transformed
2:15 pm
2:15 pm
TRACK 2: BUSINESS TACTICAL CXPANEL: NAVIGATING DIGITAL HORIZONS
How to Measure Success and Seamless Transaction Migration in Banking CX
2:45 pm
2:45 pm
TRACK 1: STRATEGIC CXFIRESIDE BRIDGE THE GAP BETWEEN MARKETING & EXPERIENCE
Align Marketing Initiatives with the Ever-Evolving Landscape of CX
2:45 pm
2:45 pm
TRACK 2: BUSINESS TACTICAL CXFIRESIDE: PHYGITAL CX
The Omni Channel Experience for Better Customer Experience and Growth.
3:15 pm
3:15 pm
EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT CX EXPERTS
3:45 pm
3:45 pm
EVENING KEYNOTE FIRESIDE: A DIGITAL OVERHAUL
How to Entirely Transform Your Customer Experiences
4:15 pm
4:15 pm
CLOSING KEYNOTE AND COMMENTS: SINGLE VIEW INTEGRATION TO SUPPORT CUSTOMER EXPERIENCE
4:45 pm
4:45 pm
EVENING RECEPTION: ENJOY GREAT CONVERSATION, MUSIC & NETWORKING
6:00 pm
6:00 pm