Sean Albertson has been a CX leader for 20+ years across companies from startups to Fortune 200. He has been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty. Sean shares his experience from the stage as an international speaker and as a CX advisor. He has created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results.
Sean is the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Website: www.cx4rocks.com
